What is ParkEasy?

ParkEasy is an app that allows you to reserve your car park on-demand in select locations.

Where is ParkEasy available?

How do I use ParkEasy?

Step 7-9 only apply to locations with an hourly fee.

What are ParkEasy's charges?

Our charges vary according to site. You can see the fees for each location by selecting the location (eg. iOi City Mall) and then the zone (eg. P1 - Tesco) and the pricing table will be available immediately above the 'confirm reservation' button.

Why do I have a negative balance?

We know that sometimes you need to leave your car park in a hurry. That’s why in case you do not have sufficient credit balance available to pay your parking, it’s OK! Just leave first, you can pay later. The parking fee will be deducted from your available balance and the total amount owing will be shown as a negative balance. Just make sure to top-up your credits before you make your next booking.

Can I try ParkEasy for free?

Yes, you can. Firstly, when you sign up a new account, you will receive 4 free credits (or 5 credits if you were referred). You can then book any location and park. If at the end of your parking session the ParkEasy charges are more than your ParkEasy balance, it’s OK. You can still leave the parking, your balance will just become negative. Only if you choose to use ParkEasy again do you need to top-up credits to use the app.

Can I cancel my ticket?

Yes. Just open your e-ticket and select "Cancel" on the bottom of the ticket. There is no refund for cancelling your ticket. However, you ensure that others may enjoy the parking spot by making it available for others to reserve :)

What if I cannot arrive within 1 hour?

Your reservation will be forfeit so that it becomes available for others to reserve as well.

Will the barrier rise while I am parking?

Once you lower the barrier, you must park within 2 minutes. If the barrier has risen before you park, DO NOT tap “I’ve Parked”. You can then re-activate the ticket. If you need any assistance, you may call the Helpline provided in the app.

What happens if the entrance is blocked?

Just tell the security guard blocking the entrance that you are using ParkEasy and they will allow you thru.

How do I change my account details?

If you wish to change your name or email address, you can just go to your ParkEasy app, Menu>Account Settings, and you can directly edit any of the fields and tap "Update".

If you wish to change your mobile number, please send us a request using either your OLD mobile number; OR the email address currently registered to your ParkEasy account. Please refer below for ParkEasy's contact details.

If you no longer have access to both your registered mobile number and email address, we are unfortunately unable to verify your identity so we are unable to change your account details. You would then need to create a new account to use ParkEasy.

How do I get a receipt/credit statement?

Just check the inbox of the email that you registered with ParkEasy. All credit top ups will be sent a credit purchase receipt, and all ParkEasy credit transactions will have a ParkEasy transaction summary email. Forgot what email you used when you registered? Just open your ParkEasy App, go to Menu>Account Settings.

I was wrongly charged, how do I get a credit refund?

Sorry about that, just look for the transaction email that was sent to your email address registered with ParkEasy. Reply to that email requesting a refund and we'll see what we can do. Forgot what email you used when you registered? Just open your ParkEasy App, go to Menu>Account Settings.

How do I contact ParkEasy?

• [email protected]
• 6016 299 1468 (24x7), or WhatsApp for non-urgent matters
• Facebook

How to delete saved card?

To delete a saved card, go to Add Credit, select the card under Payment Method, click Change, click the pen sign next to the last 4 digits, and finally click Delete card.

Does SST charges applies when adding credits?

SST charges apply every time you purchase credits in the ParkEasy app based as confirmed to us by Malaysian Customs.

Are credit purchase refundable?

Credit purchases are final and cannot be withdrawn, but you can transfer them to another user by providing their ParkEasy mobile number.

Are cash withdrawals allowed?

Cash withdrawals are not allowed, but you can transfer your credits to another user.

Why don't my credits appear in my app after adding credits?

If your credits are missing, refresh or close the app, please contact us with evidence of the deducted amount.

Am I allowed to pre-select the bay number?

No, the app automatically allocates the nearest available bay to the location's entrance.

Why does it shows 0 bays available but no cars are parked at the location?

Customers can pre-book a bay up to one hour before arriving, which may explain why there are currently no bays available on the app. However, if you think it may be something else, please contact us.

What is Shell Recharge?

Shell Recharge are ParkEasy bays equipped with EV chargers that are complimentary to use. These bays are open to all cars including non-electric vehicles. The rates are slightly higher than bays without chargers.

*Note: Charging stations at petrol stations are for EVs only.

What type of cars can use Shell Recharge?

We welcome all types of cars - EV/PHEV and petrol cars. However, the rates for using the service are the same regardless of whether or not you use the EV charging equipment.

*Note: Charging stations at petrol stations are for EVs only.

What type of chargers are installed?

All of our AC wallbox chargers range between 3.7kW - 22kW and are for Type-2 connector plugs. With the exception of MyTOWN, all AC wallbox chargers come with a type-2 cable so you do not need to bring your own.

Our DC chargers are from 180kW and use CCS2 connector plugs.

How long should it take my car to charge?

Most PHEVs in Malaysia today will take approximately 2 hours to charge from 0 to 100%. Actual charge times will vary according to the existing charge and the battery capacity.

Do the hourly fees continue when my car is fully charged?

Yes. To encourage good charging etiquette and deter hogging, the hourly fee is charged based on the duration you are parked.

How to start charging?

To activate charging, plug in the charger and press the start charging button on the app.

How to remove charger from vehicle?

To stop charging, press stop charging on the app or charger (if available), and press "unlock" on your car's remote control. The lock mechanism should release. Please note that ParkEasy is unable to control the lock as the lock comes from the car, not the charger.